Thank you for shopping at eyecareshield.com, operated by Galinato Enterprise. We want to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refunds
- We offer a full refund on all returned items within 30 days of the purchase date. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Returns
- To initiate a return, please contact us at galinatojohnlloyd@gmail.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonÂrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Conditions
- Items must be returned in their original packaging, with all accessories and components included.
- Items must be unused and in the same condition that you received them.
- We reserve the right to refuse returns that do not meet these conditions.
5. Contact Us
- If you have any questions about our Refunds and Returns Policy, please contact us at:
- Email: galinatojohnlloyd@gmail.com
- Address: One Oasis, Sta. Lucia, Pasig, Philippines
We strive to provide excellent customer service and will do our best to assist you with any issues or concerns you may have regarding your purchase.